Frequently Asked Questions
When will my order arrive? +
All Noir Maison pieces are made to order. We source our premium materials at the time of your purchase to ensure the freshest components for your order.
- Standard orders: 7–10 business days from order date
- Larger quantities: May take up to 15 business days
- Specific colors: Certain color options may require up to 15 business days due to supply availability
- Production: Begins immediately upon order confirmation
If you have questions about your specific order timeline or need expedited delivery, contact our team—we're happy to help.
Will it damage my walls? +
Most walls are safe to peel on and peel off without any damage. Our removable adhesive is specifically engineered for drywall and painted surfaces. However, removal depends on your wall type:
- Painted drywall: Damage-free removal
- Textured walls: May require careful removal
- Premium paint finishes: Always test in a small area first
- Brick or stone: Not recommended for tape adhesion
We recommend testing on a small area first or using our SnapLock Modular Mounting System for a fully removable setup.
Can I remove it? +
Yes, absolutely. Panels can be removed and repositioned anytime. The mounting tape is designed to be:
- Removable without damaging paint (on most walls)
- Repositionable multiple times
- Replaceable with fresh tape for continued use
- Fully reversible—your walls return to their original state
This gives you true design freedom—evolve your walls as your taste develops, without permanent commitments.
How strong is it? +
All Noir Maison panels are designed with strength and durability in mind:
- Standard Setup: 2 rows of magnetic tape & mounting strips. Holds securely under normal conditions
- Secure Setup: 3 rows of magnetic tape & mounting strips. Rated for high-traffic areas and maximum hold strength
- Tested: All panels tested to hold securely when touched, leaned against, or exposed to temperature changes
- Longevity: Magnetic backing maintains strength for multiple swaps
Choose your setup level based on your wall’s condition and usage patterns.
What about corners? +
Our symmetrical panel designs are clever—they feature small snap lines along the back, allowing them to be broken apart for corners and tight spaces. Benefits:
- Panels can be separated into multiple smaller pieces
- Perfect fit for any corner configuration
- No custom ordering needed for corner solutions
- Easy to snap apart—no tools required
This modular approach means you get seamless coverage around any architectural feature.
What about the top or bottom of the wall? +
We've designed solutions for every edge case:
- ~3" spaces: Smaller panel versions available
- ~6" spaces: Dedicated smaller panel options
- Future trim: Trim pieces coming soon for perfect top-to-bottom coverage
- Custom sizing: Contact us for specific edge requirements
Whether you need partial wall coverage or ceiling-to-floor coverage, we have options.
What about hiding cables and cords? +
Noir Maison panels come equipped with built-in cable management features:
- Small cable run lines on the back of panels
- Designed for standard gauge cables (lightbulbs, electrical, TV cables)
- Keeps unsightly wires hidden behind your design
- Clean setup without compromising aesthetics
Hide cords while maintaining the elegant look your space deserves.
Are the magnets replaceable? +
Yes, our magnets are designed for longevity and serviceability:
- Magnets are built to last for years of regular use
- If a magnet fails or is lost, you can contact our assembly team
- Replacement magnets available for service
- Proper SnapLock setup ensures optimal long-term performance
This means your Noir Maison system is truly a lifetime investment—we keep it performing at peak strength.
What are the panels made of? +
Noir Maison panels are made from high-quality PETG polymer, chosen for its strength, durability, and heat resistance. This allows the panels to remain lightweight, slightly flexible, and long-lasting without becoming brittle over time.
Specialty finishes (such as wood-based materials) may use alternative blends for enhanced appearance.
What are the hand-sculpted figurines made of? +
All hand-sculpted figurines are made from high-quality PETG 3D printing material, selected for strength, durability, and fine detail reproduction. PETG allows us to capture the nuances of your photos with precision while maintaining long-term durability.
- Standard colors: Made with PETG for optimal strength and finish
- Special colors: May use PLA or PETG depending on the color request
- Material notification: If a special color requires an alternative material (PLA vs. PETG), we'll let you know during order confirmation
- Quality: Each material is selected for the best final appearance and durability for your specific color choice
The exact material for your order will be noted in your order confirmation email, so you'll know exactly what to expect.
I want a figure of my car. What do I need to provide? +
We'd love to capture your vehicle in 3D. For vehicle commissions, we need photos from all four sides of the vehicle to ensure accuracy and detail:
- Driver's side: Full profile view
- Front: Head-on view of the front end
- Passenger's side: Full profile view (opposite side)
- Rear: View of the back end
The four-angle approach lets us sculpt the wheels, body lines, and distinctive features of your vehicle with precision—including custom details like racing stripes, spoilers, or unique modifications.
Photos should be clear and well-lit. Daytime outdoor shots work best. Contact us with your vehicle photos and we'll confirm we have everything we need.
How does a custom commission work? +
Custom commissions are straightforward and collaborative:
- Step 1: Submit your photos. Send us the reference images that tell your story—pets, vehicles, people, objects, anything that matters to you
- Step 2: Approval & timeline. We review your photos, confirm the concept, and let you know the timeline (typically 10–21 business days depending on complexity)
- Step 3: Sculpting. Our team hand-sculpts your design and we send you photos for approval before final production
- Step 4: Production & QC. Once approved, we produce your figurine with full quality control—every piece is inspected before shipping
We stand behind every commission with a love-it-or-we-remake-it guarantee. Your custom piece will be something you'll reach for to show every guest.
What are your current quantity limits for orders? +
We maintain careful quantity limits to ensure quality craftsmanship for every piece:
- Standard wall art panels: Up to 10 units per order
- Hand-sculpted figurines: Maximum 5 figurines per order (per design/subject)
- Custom commissions: 1–3 pieces per commission project
- Larger quantities: Orders exceeding these limits available by special request
Why the limits? We prioritize handcrafted quality over mass production. Larger orders (11+ panels or 6+ figurines) require additional lead time and coordination. Contact our team to discuss custom bulk requests—we're happy to work with you on timeline and pricing.
Durable Material
Built to last for years without degradation
Lightweight Design
Easy to handle and set up without tools
Heat Resistant
Withstands temperature variations safely
Removable & Reusable
Take it with you when you move